Three Brothers Boards' shipping policy is the best in the industry. We fully insure every board up until the moment of delivery. Once your board is delivered, inspect your board, sign off on it accepting delivery and enjoy your ride. In the rare case that a board is damaged in shipping, you simply deny the board at time of delivery. Be sure to take a picture of the damage and email it to firstname.lastname@example.org. Give us a call and we will get your new board out for delivery the very next business day. Again, please note that once you sign off on your board it voids any insurance, so please inspect your board at time of delivery before signing off on it. Shipping damage is rare. We have been shipping boards for a long time and have a 99% success rate in shipments without damage. The above statement is simply to let you know that you are protected in the rare case of shipping damage.